Returns & Exchanges
At Chapters Bookstore, we want you to feel as confident in your wardrobe as you do in your library. If your purchase isn't the perfect fit, we offer a seamless 30-day return policy for all unworn apparel and accessories.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are in unworn and unwashed condition.
Affix the Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.
Drop Off and Refund
Hand your package to any authorized carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing