Frequently Asked Questions
Everything you need to know about shopping at Chapters Bookstore.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items are final sale and cannot be returned.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 7-14 business days.
How do I know which size to order?
Each product page includes a detailed size guide. We recommend measuring a similar garment you own to ensure the best fit before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna.